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Policy Videos

Note: Videos are currently unavailable. We hope to have them restored soon.

Videos about REALTOR® association policy, rules, and procedures related to membership, multiple listing services, and professional standards. 

The MLS Hour

Video series that showcases industry experts discussing MLS Policy issues that affect you and your association. 

Policy Into Practice Video Series

This video series explains key REALTOR® association policy in three main areas: Membership, Professional Standards, and Multiple Listings Services (MLSs). New videos will be posted periodically.

  • Part 1 — Introduction
  • Part 2 — Mandatory and Voluntary Arbitration
  • Part 3 — The Six Factors of Procuring Cause
  • Part 4 — Mediation

Ombudsman Process

Two video demonstrations of the Ombudsman process that occurred during the 2013 and 2014 NAR Professional Standards Education Seminars.

Ethics Hearing

Six-part video demonstration of a simulated Ethics Hearing conducted during the 2013 NAR Professional Standards Education Seminar.

  • Part 1 — Chair opens the hearing; parties make their opening statements and present their cases; parties begin cross-examination
  • Part 2 — Hearing Panel calls a recess
  • Part 3 — Parties continue to cross-examine each other
  • Part 4 — Closing statements by parties
  • Part 5 — Hearing Panel in Executive Session
  • Part 6 — Board of Directors review of decision

Ethics Appeals

Two-part video demonstration of a simulated Ethics Appeal which took place during the 2013 NAR Professional Standards Education Seminar.

  • Part 1 — Appeal Hearing
  • Part 2 — Debriefing of Appeal Hearing

Two-part video demonstration of a simulated Ethics Appeal which took place during the 2014 NAR Professional Standards Education Seminar.

  • Part 1 — Chair opens the hearing; parties make their opening statements and present their cases; parties begin cross-examination
  • Part 2 — Debriefing the Ethics Appeal

Board of Directors Review of an Ethics Appeal

Three-part video demonstration of a simulated Board of of Directors review of an Ethics Appeal which took place during the 2014 Professional Standards Education Seminar.

  • Part 1 — Chair opens, parties make their statements, panelists ask questions
  • Part 2 — Executive session demonstration for the board review of ethics appeal
  • Part 3 — Debriefing the Board of Directors review of ethics appeal

Grievance Committee Review of Ethics Matter

Two-part video demonstration of a simulated Grievance Committee review of an ethics matter which took place during the 2014 Professional Standards Education Seminar.

  • Part 1 — Demonstration of the Grievance Committee review of ethics matter
  • Part 2 — Debriefing the demonstration of the Grievance Committee review of ethics matter

Board of Directors Hearing on a Charge of Refusal to Arbitrate

Two-part video demonstration of a simulated Board of Directors hearing on a charge of refusal to arbitrate which took place during the 2014 Professional Standards Education Seminar.

  • Part 1 — Demonstration of the Board of Directors hearing on a charge of refusal to arbitrate
  • Part 2 — Debriefing the demonstration of Board of Directors hearing on a charge of refusal to arbitrate

Mediation

Mediation is NAR's preferred method of dispute resolution.

How Mediation Benefits REALTORS®

Mediation Demonstration

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