Resources useful to associations for handling ethics complaints and arbitration requests. These resources were developed primarily for association Professional Standards Administrators and for REALTORS® serving on PS tribunals.
- New! Virtual Professional Standards Hearings Resources
- The following best practices, templates and supporting resources were approved by NAR's Professional Standards Committee in 2021 and are available to assist associations in administering virtual hearings.
- Code of Ethics & Professional Standards Policies
- Information on the policy changes approved by the Board of Directors at its November 13, 2020 meeting, as well as frequently asked questions and other resources.
- FAQs for Professional Standards Enforcement During COVID-19
- Assistance for associations to safely enforce the Code of Ethics, including the duty to arbitrate.
- Changes to Options for Publishing Names of Code of Ethics Violators
- Information and resources on the recently expanded options available to associations for publishing the names of Code of Ethics violators.
- Areas of the Code of Ethics & Arbitration Manual Requiring Board/Association Action
- Resource to assist associations when considering and adopting optional provisions on pages i, ii, and iii of the Code of Ethics and Arbitration Manual.
- Ethics Enforcement Toolkit Sample Forms and Letters
- A guide to the ethics complaint process.
- Time Frames and Best Practices for Processing Ethics Complaints and Arbitration Requests
- This document outlines timeframes and best practices for PS administrators when processing ethics and arbitration issues.